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Optimise Your Google My Business Profile (GMB) | Expert Guide

Google. Most marketers have a love/hate relationship with it. Sometimes it’s your best buddy, bringing in clients and keeping you employed. Other times, it feels like a tough boss, scolding you for not using enough keywords or playing by its algorithm rules. But hey, let’s give credit where it’s due. At the end of the day, Google is the ultimate teacher, tool, and connector in today’s world. So, this week, we’re here to give you a no-nonsense guide on how to optimise your Google My Business (GMB) profile for Lead Generation. 

By optimising your GMB listing, you can attract new customers, increase brand awareness, and improve your local search rankings. In this guide, we will explore six advanced tips to optimise your GMB listing specifically for lead generation to boost your brand’s sales. 

What is Google My Business?

So, what the hell is it?

Well Google My Business is a free tool provided by Google that helps businesses create and manage their online presence. It allows businesses to create a profile that appears when people search for them on Google. This profile includes important information like the business’s address, phone number, website, and hours of operation. It also provides a platform for businesses to showcase photos, receive customer reviews, and share updates or special offers. When used correctly, GMB can have a seriously impressive impact on your brand’s ROI as the data shows and increase lead Generation.

Google My Businee

Why You Should Use It

GMB acts as a virtual front door to your business, allowing potential customers to quickly find and engage with you. Optimising your Google My Business listing helps ensure that you stand out from the competition and attract the attention of your target audience.

Here are the benefits of optimising your Google My Business listing for Lead Generation:

  1. Increased Visibility in Local Search Results: A well-optimised GMB listing increases your chances of appearing prominently in local search results when people Google for businesses like yours.
  2. More Leads and Sales: By optimising your listing to generate leads, you can attract potential customers who are actively searching for products or services similar to what you offer. Google will push your brand further up that coveted first page.
  3. Improved Brand Awareness: A well-curated GMB listing helps establish and strengthen your brand presence in your local area, making it more likely for customers to choose your business.
  4. Increased Customer Trust and Credibility: Positive reviews, timely responses, and accurate information on your GMB listing build trust with potential customers and enhance your business’s credibility.
  5. Better Customer Service: GMB provides a platform for customers to leave reviews and ask questions. By promptly responding to reviews and addressing concerns, you can provide excellent customer service and foster positive relationships.

Now let’s dive into some advanced tips that can help you optimise your GMB listing so you can reap all the rewards it has to offer.

1. Use Long-Tail Keywords in Your Business Name and Description

When optimising your GMB listing for lead generation, it’s essential to incorporate long-tail keywords into your business name and description. Long-tail keywords are more specific phrases that potential customers often use when they are closer to making a purchase decision. By using these keywords, you increase the chances of your listing appearing when people search for those specific terms.

For example, instead of using the generic keyword “coffee” for a coffee shop, consider using a long-tail keyword like “coffee shops near me.” This specific keyword can help your listing appear in search results when someone is actively looking for coffee shops in their vicinity and help you increase leads for your business. Remember to use Australian spelling and tailor the keywords to your local market.

2. Add Photos and Videos of Your Products or Services

Visual content is a powerful tool for attracting attention and generating leads. Enhance your GMB listing by adding high-quality photos and videos showcasing your products or services. Visual content provides potential customers with a better understanding of what you offer, increasing their interest and likelihood of engaging with your business.

Ensure that your photos and videos are well-lit, in focus, and represent your brand effectively. Include a variety of images and videos that highlight different angles and features of your products or services. This variety provides a comprehensive view and helps potential customers visualise their potential experience with your business.

3. Claim Your Google My Business Listing for Multiple Locations

If you have multiple business locations, it’s crucial to claim and optimise your GMB listing for each one. By creating separate listings for each location, you can target different keywords and attract more leads. For example, if you own a chain of coffee shops, claiming and optimising each GMB listing individually allows you to tailor your content to specific locations and track the performance of each one separately.

By claiming multiple GMB listings, you can leverage local search traffic and increase your visibility in specific areas. It also allows you to customise your content and promotions based on the unique characteristics and preferences of each location’s target audience.

4. Use Google Posts to Promote Your Business

Google Posts provide an excellent opportunity to promote your business directly on Google. These posts allow you to share news, updates, special offers, and other engaging content with potential customers. When you publish a Google Post, it appears at the top of your GMB listing, helping you attract more attention and stand out from your competitors.

Regularly posting fresh and engaging content on Google Posts keeps your GMB listing up to date and encourages potential customers to take action. Experiment with different types of posts, such as event announcements, product highlights, limited-time offers, or blog post summaries. This variety keeps your audience engaged and provides them with valuable information about your business.

5. Respond to Reviews Promptly and Professionally

Reviews play a crucial role in building trust and credibility with potential customers. When people see positive reviews and timely responses from business owners, they are more likely to trust and choose that business. It’s essential to monitor and respond to reviews promptly and professionally to show potential customers that you care about their feedback and satisfaction.

When responding to Google My Business reviews, be sure to address any concerns or issues raised by the reviewer. Take the opportunity to thank them for their feedback, even if it is negative, and provide helpful and constructive responses. This demonstrates your commitment to excellent customer service and helps build a positive online reputation.

6. Use GMB Insights to Track Your Performance

GMB Insights provides information on the number of people seeing your listing, the number of clicks on your listing, and the keywords used to find your listing. By understanding these metrics, you can make data-driven decisions to optimise your GMB listing further. For example, if you notice that a specific keyword is driving significant traffic, you can create more targeted content to attract potential customers.

By onboarding these tips, you can significantly impact your lead generation efforts. By using long-tail keywords, adding visual content, claiming multiple locations, leveraging Google Posts, responding to reviews, and tracking your performance with GMB Insights, you can enhance your listing’s visibility, attract more customers, and increase your business’s success. And once you have those leads, keep them nurtured and engaged. 

It a no-brainer but remember to implement these tips while considering your local market and target audience. Continuously monitor and analyse your listing’s performance, make adjustments based on the data, and stay engaged with potential customers through reviews and posts. By doing so, you can maximise the potential of your Google My Business listing and generate valuable leads for your business. 

Interested in learning more? Take a Peek at Our SEO Guide. It’s the perfect resource to quickly get up to speed or brush up on the basics.

Article by

Grace Pizarro

Content & Copywriting Specialist

Meet Grace, our in-house marketing and sales intern who has a love for everything communication. From blog posts and social media creation, to SEO research and competitor analysis, she enjoys leveraging AI and the latest technologies to elevate brand identity and help companies stand out from the crowd.